This is our ad-hoc IT support plan delivered to businesses that only need our help from time to time. Regular users of our service should consider our Pre-Pay support plan which provides support session discounts and guaranteed response times.
 
Our Pre-Pay support plan is provided to Small Businesses with servers, workstations, printers and office network that require regular IT support and guaranteed response times to ensure continual IT operation for their business.                                  
 
The Premium support plan is an exciting service which elevates our customers to the highest level of IT Support with its fastest response times and expertise. Designed for business-critical systems, high availability and demanding IT Support.
 
Business Services
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Online PC Support Login

Getting Started
Create
Create your free account or logon with your username and password to the Support Centre.
Speak
Speak to an IT Expert to book an appointment
Confirm
Confirm your booking by purchasing sessions on your account.
Start
Start your Online Support appointment with an IT Expert.

Packages Include
  • Access to a UK based IT Expert.
  • Available 9am until 6pm Monday to Friday.
  • Free! Online PC Support Membership.
  • Discount scheme available.
  • No onsite visit necessary.
  • Fast response times.
Onsite Support

We provide onsite support to customers located within one hour from our office in Hampshire, England.

Onsite support is provided where an onsite presence is needed for local businesses that require physical hardware tasks performed and installation of new equipment.

The main focus of our business is to provide affordable IT Support and reduce the total cost of ownership to businesses - including ours! We do recommend Online Support for most IT issues as 95% of requests can be resolved by using our remote control software.

Customers located in the UK outside of our one hour travel scope can also benefit from our courier "collect-and-return" service. All equipment received and returned is always repaired and configured for integration back into your business - final configuration tasks are then provided by Online Support if necessary.

To request an onsite support visit, please speak with an IT Expert to discuss your needs.

Online PC Support - IT Expert


Onsite Support Coverage

Onsite Support Fees
  Pay-As-U-Go Pre-Pay Premium
Typical Onsite Fee £29.99 £29.99 £29.99
Sessions Included 1 1 1
Additional Sessions† £14.99 £14.99 £14.99
Response Times ASAP Next Day < 4 Hours
Availability 9am to 6pm 9am to 6pm 9am to 6pm

† Each session lasts 15 minutes

All fees exclude VAT @ 17.5%


Availability

Onsite Support is available between 9am and 6pm Monday to Friday.