This is our ad-hoc IT support plan delivered to schools that only need our help from time to time. Regular users of our service should consider our Pre-Pay support plan which provides support session discounts and guaranteed response times.
Our Pre-Pay support plan is provided to schools with servers, workstations, printers and networks that require regular IT support and guaranteed response times to ensure continual operation for their ICT suites.                                                                    
 
The Premium support plan is an exciting service which elevates our customers to the highest level of IT Support with its fastest response times and expertise. Designed for critical systems, high availability and demanding IT Support.                                  
Education Services
Click below for full details...

Online PC Support Login

Getting Started
Create
Create your free account or logon with your username and password to the Support Centre.
Speak
Speak to an IT Expert to book an appointment
Confirm
Confirm your booking by purchasing sessions on your account.
Start
Start your Online Support appointment with an IT Expert.

Packages Include
  • Access to a UK based IT Expert.
  • Available 9am until 6pm Monday to Friday.
  • Free! Online PC Support Membership.
  • Discount scheme available.
  • No onsite visit necessary.
  • Fast response times.
Managed Broadband

Online PC Support provides managed broadband services for schools that require a fully managed IT support service.

Local government networks can be very restrictive and reduce the ability for Online PC Support to provide a fully managed IT support service using our flexible remote control solution. To workaround this problem we have agreed with local councils to create standalone networks within schools by providing a dedicated broadband service for Online Support remote access and general Internet access for ICT suites.

As Plus.Net business partners we offer a fully managed broadband service in conjunction with plus.net business technical support for your account - details of current broadband prices are available on the plus.net website, prices currently start at £19.99 per month.

Plus.Net Business Support

Plus.Net's dedicated UK-based business support team means you get a prioritised service with quick response times to both phone calls and online queries.

When you need support, whatever the reason, you will receive the best level of service to resolve your issue in the fastest possible time.


24/7 Support

Plus.Net's business support centre is available 24/7 with a team of specialist agents working core business hours (8am-8pm Mon-Sat) to provide the best service levels when you'll need it most.

Taking Ownership

Plus.Net's business support team contains high level, multi-skilled agents who will take personal ownership of your problem. The team will call you, SMS you or provide updates online until the problem is resolved.

First-Rate Fixes

The Plus.Net business support team offers a superior first time fix rate of 75% and will ensure that any problems you experience are resolved at the earliest opportunity.

Target response times* for the Business Support Team:
  • By phone - 30 seconds
  • By online Question - 4 hours
* These are the targets for the Plus.Net business support team, but they are not Service Level Agreements