This is our ad-hoc IT support plan delivered to schools that only need our help from time to time. Regular users of our service should consider our Pre-Pay support plan which provides support session discounts and guaranteed response times.
Our Pre-Pay support plan is provided to schools with servers, workstations, printers and networks that require regular IT support and guaranteed response times to ensure continual operation for their ICT suites.                                                                    
 
The Premium support plan is an exciting service which elevates our customers to the highest level of IT Support with its fastest response times and expertise. Designed for critical systems, high availability and demanding IT Support.                                  
Education Services
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Online PC Support Login

Getting Started
Create
Create your free account or logon with your username and password to the Support Centre.
Speak
Speak to an IT Expert to book an appointment
Confirm
Confirm your booking by purchasing sessions on your account.
Start
Start your Online Support appointment with an IT Expert.

Packages Include
  • Access to a UK based IT Expert.
  • Available 9am until 6pm Monday to Friday.
  • Free! Online PC Support Membership.
  • Discount scheme available.
  • No onsite visit necessary.
  • Fast response times.
Support Plans

We provide three affordable and flexible support plans for your school.

  Pay-As-U-Go Pre-Pay Premium
Cost per Session† £14.99 £9.99 £14.99
Monthly Subscription £0.00 £39.96 £299.80
Sessions Included 1 4 20
Additional Sessions £14.99 £9.99 £14.99
Response Times ASAP < 8 hours < 4 hours
Availability 9am - 6pm 9am - 6pm 9am - 6pm
Formal IT Agreement No Yes Yes
 

All fees exclude VAT @ 17.5%

Pay-As-U-Go Support Plan

This is our casual IT support plan delivered to schools that only need our help from time to time. Regular users of our service should consider our Pre-Pay support plan which provides support session discounts and guaranteed response times.

Customers who use our Pay-As-U-Go support plan are required to purchase a minimum of one session to confirm an Online Support appointment with an IT Expert. All Pay-As-U-Go support is provided on a first come first serve basis by an agreed appointment time.

All Pay-As-U-Go customers are required to make payment by debit or credit card for all Online Support sessions.

 

Pre-Pay Support Plan

Our Pre-Pay support plan is provided to schools with servers, workstations, printers and networks that require regular IT support and guaranteed response times to ensure continual operation for their ICT suites.

The Pre-Pay support plan is a monthly based subscription plan which provides our customers with guaranteed response times of less than 8 working hours and includes 4 free support sessions per month. All additional support sessions used throughout the calendar month are charged in arrears at our discounted Pre-Pay plan rate.

All Pre-Pay customers are required to make payment by monthly invoice. Payment is required within 7 days from invoice unless otherwise agreed.

Premium Support Plan

The Premium support plan is an exciting service which elevates our customers to the highest level of IT Support with its fastest response times and expertise. Designed for critical systems, high availability and demanding IT Support.

The Premium support plan is a monthly based subscription plan which provides our customers with guaranteed response times of less than 4 working hours, includes 20 free sessions per month and elevates our customers to the highest level of IT Support and its fastest response times. All additional support sessions used throughout the calendar month are charged in arrears at Premium plan rate.

All Pre-Pay customers are required to make payment by monthly invoice. Payment is required within 7 days from invoice unless otherwise agreed.

Availability

Online Support is available between 9am and 6pm Monday to Friday.