This is our ad-hoc IT support plan delivered to schools that only need our help from time to time. Regular users of our service should consider our Pre-Pay support plan which provides support session discounts and guaranteed response times.
Our Pre-Pay support plan is provided to schools with servers, workstations, printers and networks that require regular IT support and guaranteed response times to ensure continual operation for their ICT suites.                                                                    
 
The Premium support plan is an exciting service which elevates our customers to the highest level of IT Support with its fastest response times and expertise. Designed for critical systems, high availability and demanding IT Support.                                  
Education Services
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Online PC Support Login

Getting Started
Create
Create your free account or logon with your username and password to the Support Centre.
Speak
Speak to an IT Expert to book an appointment
Confirm
Confirm your booking by purchasing sessions on your account.
Start
Start your Online Support appointment with an IT Expert.

Packages Include
  • Access to a UK based IT Expert.
  • Available 9am until 6pm Monday to Friday.
  • Free! Online PC Support Membership.
  • Discount scheme available.
  • No onsite visit necessary.
  • Fast response times.
Wireless Systems

We provide wireless systems for small and large networks. A solution can be provided and does not depend on the size of your building. This can be anything from a standalone wireless connection within a single ICT Suite or classroom to an extended wireless system with multiple repeaters for complete blanket coverage throughout your school.

WLAN, or Wireless Local Area Network, is often referred to as WiFi, 802.11, and simply "wireless." WiFi (aka. 802.11 a/b/g), is actually a protocol for a LAN. WiFi set a standard for how to use and connect through a LAN.



Wireless Security

WiFi is already built into most of today's notebooks, eliminating the need for a separate wireless card. Even better, there are notebook models available with built-in wireless broadband access, which is delivered through partnerships with mobile phone operators using GPRS/3G.

In a WLAN, all the computers broadcast their information to one another using radio signals. This can make networking extremely easy and flexible, especially when you have computers throughout your office. A WLAN can work with notebooks, handhelds, printers, and other devices. Some ways that you can use a WLAN include:

  • Set up a wireless network in your office
    Employees can move from their desk to a conference room to a coworker's office, and have access to all their work.
  • Stay connected while traveling
    Each day, more and more public locations are "WiFi hotspots." When you're on the road, if you have embedded WiFi in your notebook, it's easy to find a location where you can be connected.
  • Use a phone with your notebook
    WLAN allows you to use a Voice Over IP (VoIP) phone with your notebook. Numerous companies provide this service, including Skype and Sipgate.


No Additional Equipment Needed

A wireless router can be easily configured to require a key, or passcode, from any computer connecting to it, which is an absolutely essential part of any WiFi security plan. A few of the common protocols are:

  • Wired Equivalent Privacy (WEP)
    WEP is available in either 64-bit or 128-bit strength. 128-bit WEP keys are recommended.
  • WiFi Protected Access (WPA and WPA2)
    WPA and WPA2 is more secure than WEP. If possible, WPA2 should be used to secure your network.
  • Lightweight Extensible Authentication Protocol (LEAP)
    LEAP uses WEP, MAC address authentication and sophisticated key management systems.

Another method for security your wireless network involves registering the computers using a particular wireless router to access the company's network. At first logon, the user is asked for network ID and password, and upon authentication that computer's unique identifier is registered with the router.

Please contact an IT Expert to discuss your school's IT needs and requirements.

Online PC Support - IT Expert


Wireless Trolleys
  • A mobile, stable and secure central storage and distribution facility
  • Securely store and re-charge up to 30 Notebooks
  • Built in mechanical security and electronic alarm systems
  • Unique Ultra-safe factory installed re-charging systems - does not require the use of manufacturer-supplied charging leads.
  • Power provision for Notebook peripherals
  • Automatic temperature control and ventilation

Online PC Support can supply both Notebooks and Lapsafe trolley via Dell Computers, fully configured and ready for use.

Please contact an to discuss your schools wireless needs and requirements.

Online PC Support - IT Expert