The Pay-As-U-Go support service is aimed at customers who use our services on a casual basis. Regular users of our services should consider our Pre-Pay or Pre-Pay-Plus support plans which provide you discounts for purchasing support sessions in advance.
 
Our Pre-Pay support plan has all the benefits of Pay-As-U-Go at a discounted rate by purchasing 4 sessions in advance. This is a saving of 25% over our Pay-As-U-Go service! Ideal for customers who require regular support and advice or just want to make a saving!
 
The Pre-Pay-Plus support plan has all the benefits of Pay-As-U-Go at a discounted rate by purchasing 8 sessions in advance. This is a saving of 40% over our Pay-As-U-Go service! Ideal for customers who require regular support and advice or just want to make an even bigger saving!
 
Residential Services
Click below for full details...

Online PC Support Login

Getting Started
Create
Create your free account or logon with your username and password to the Support Centre.
Speak
Speak to an IT Expert to book an appointment
Confirm
Confirm your booking by purchasing sessions on your account.
Start
Start your Online Support appointment with an IT Expert.

All Packages Include
  • Access to a UK based IT Expert.
  • Available 9am and 6pm Monday to Friday.
  • Free! Online PC Support Membership.
  • No home visit necessary.
  • No Fix No Fee guarantee.
  • 30 day money back guarantee.
Online Support

We are a UK based company providing an innovative service by offering online support for residential customers anywhere in the world via the Internet.

We have developed secure remote control software that in 5 simple mouse clicks provides our IT Experts screen, keyboard and mouse sharing to enable us to fully understand and resolve your problems quicky and efficiently by remote control all from the comfort of your own home.


Typical fixes by Online Support
Problems Fixed by: Online Support Onsite Support Courier Service
Email / Outlook
Printing
MS Windows Errors
File Sharing
Printer Sharing
Microsoft Office
System Backups
Spyware Removal
Virus Removal
System Security
Full PC Service
Slow Computer
Broadband Issues
Software Installation
File Downloading
Remote Working
System Health Checks
Home Networks
Wireless Networking
PC / Laptop Failure

Online Support Fees

We offer 3 flexible packages offering affordable and cost saving plans to meet the demands of your home IT support needs.

  Pay-As-U-Go Pre-Pay Pre-Pay Plus
Cost per Session† £9.99 £7.49 £5.99
Minimum Purchase £9.99 £29.96 £47.92
Sessions Included 1 4 8
Equivelent Cost per Hour £39.96 £29.96 £23.96
Saving Per Hour 0% 25% 42%
 

† Each session lasts 15 minutes

All prices include VAT at 17.5%


How Does it Work?

To start using our service you need to create your free online account here on our website to gain access to the Support Centre. The Support Centre is your online support account where you can book an appointment with an IT Expert, view sessions purchased, view the history of your IT support requests and connect an IT Expert to your computer by remote control.

A minimum purchase of one session is required on your account to confirm your appointment with an IT Expert. When you request an appointment you are provided with a preliminary booking and are required within one hour to confirm your booking via the Support Centre - you must have at least one valid support session on your account to do this. Support sessions can be purchased online by debit or credit card using our secure online payment processor or by phone with an IT Expert.

To begin using our services create your free Online PC Support account or sign in to the Support Centre where you can a book appointment with an IT Expert now.

Online PC Support - Register Online PC Support - Sign In Online PC Support - IT Expert


Availability

Online Support is available between 9am and 6pm Monday to Friday.


What our Customers Say!

I was unable to send an email from my laptop and needed help. I contacted a local IT company but they were unable to fix my problem for 3 days. I found Online PC Support through the Internet and they fixed my problem there and then without the need of a visit to my house. In less than 15 minutes, they fixed my problem and I was able to send emails again!! What a great service!
Sarah Johnson, Bracknell

*If you would like to leave your own feedback, please log in to your account in the Support Centre.