• Access to a UK based IT Expert.
• Available 9am and 6pm Monday to Friday.
• Free! Online PC Support Membership.
• No home visit necessary.
• No Fix No Fee guarantee.
• 30 day money back guarantee.

We offer 3 flexible packages offering affordable and cost saving plans to meet the demands of your home IT support needs.

	Pay-As-U-Go	Pre-Pay	Pre-Pay Plus
Cost per Session†	£9.99	£7.49	£5.99
Minimum Purchase	£9.99	£29.96	£47.92
Sessions Included	1	4	8
Equivelent Cost per Hour	£39.96	£29.96	£23.96
Saving Per Hour	0%	25%	42%

† Each session lasts 15 minutes

All prices include VAT at 17.5%

The Pay-As-U-Go support service is aimed at customers who use our services on a casual basis. Regular users of our services should consider our Pre-Pay or Pre-Pay-Plus support plans which provide you discounts for purchasing support sessions in advance.

Customers who use our Pay-As-U-Go support plan are required to purchase a minimum of one session to confirm an Online Support appointment with an IT Expert. All additional sessions used for Online Support is charged on completion at the Pay-As-U-Go rate. All Pay-As-U-Go support is provided on a first come first serve basis by an agreed appointment time with an IT Expert.

All Pay-As-U-Go customers are required to make payment by debit or credit card for all Online Support sessions via your online account.

Our Pre-Pay support plan has all the benefits of Pay-As-U-Go at a discounted rate by purchasing 4 sessions in advance. This is a saving of 25% over our Pay-As-U-Go service! Ideal for customers who require regular support and advice or just want to make a saving!

The Pre-Pay support plan requires payment in advance to benefit from the discount. Should your online support session require using all of the Pre-Pay sessions on your account you are given a choice to purchase further discounted sessions or finish the Online Support sessions on the Pay-As-U-Go plan - an IT Expert will advise you should you require any additional sessions on your account during an active support session. Any support sessions unused on your account remain active for a period of one year from purchase, which is nice to know should you get another problem that needs attention.

All Pre-Pay support sessions are assigned to you as the ‘customer’ not to your computer – therefore you are welcome to use any Pre-Pay support sessions for other family or friends computers provided you are the ’customer’ that makes the initial appointment for support.

All Pre-Pay customers are required to make payment by debit or credit card for all Online Support sessions in advance via your online account.

The Pre-Pay-Plus support plan has all the benefits of Pay-As-U-Go at a discounted rate by purchasing 8 sessions in advance. This is a saving of 40% over our Pay-As-U-Go service! Ideal for customers who require regular support and advice or just want to make an even bigger saving!

The Pre-Pay-Plus support plan requires payment in advance to benefit from the discount. Should your online support session require using all of the Pre-Pay-Plus sessions on your account you are given a choice to purchase further discounted sessions or finish the Online Support sessions on the Pay-As-U-Go plan - an IT Expert will advise you should you require any additional sessions on your account during an active support session. Any support sessions unused on your account remain active for a period of one year from purchase, which is nice to know should you get another problem that needs attention.

All Pre-Pay-Plus support sessions are assigned to you as the ‘customer’ not to your computer – therefore you are welcome to use any Pre-Pay-Plus support sessions for other family or friends computers provided you are the ‘customer’ that makes the initial appointment for support.

All Pre-Pay-Plus customers are required to make payment by debit or credit card for all Online Support sessions in advance via your online account.

Online Support is available between 9am and 6pm Monday to Friday.