We offer two models for IT Support - our leading Online Support packages, designed for reactive computer support (i.e. call us when you have a problem!); alternatively our popular Outsourced IT Support Plans provide a fully managed system with pro-active support and assistance, meaning we can fix your problem before you know you have a pone!
Our Outsourced IT Support plans are generally provided to customers with server infrastructure - as the most important element of any IT system, they require plenty of TLC to ensure maximum uptime and high availability for your business.
With three packages available, all fully scaleable, our Outsourced IT plans are calculated subject to the number of servers and optionally workstations, within your premises. Further information can be found below in our Outsourced Price Plans, or alternatively, feel free to speak with an IT Expert for more information!
One of the key features is our Online Server Maintenance included within our plans for customers with server infrastructure to prevent unexpected downtime to your system and daily operations. Our fees are charged on a monthly basis in advance by invoice and are calculated on a server and workstation basis. All proactive and preventative measures are available subject to plan with all additional IT Support requests for your system or critical failures charged in arrears at our standard Online Support fees associated to the subscription. All onsite support requests are charged at our standard Onsite Support Fees.
All customers are provided with dedicated IT Experts, essential in our relationship for familiarity and knowledge. Depending on your existing internal IT arrangements, from in-house technicians to a member of staff who happens to love IT, we will work with any appointed member of staff, or in many cases, directly with the end users for fault resolution and assistance.