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Terms & Conditions

Online PC Support Ltd. (hereafter referred to as Online PC Support, Us, We or Our) provides this site and related services subject to your compliance with the terms and conditions set below. Please read the following information carefully. By using this site, you agree to these Terms of Use.

In no event shall Online PC Support Ltd. be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of Online PC Support Ltd. and/or its representatives being advised of the possibility of such damages, losses or expenses.

Although Online PC Support Ltd. attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform Online PC Support Ltd. in order that it can be corrected.

Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of Online PC Support Ltd. and therefore we cannot be held responsible.

TERMS OF SERVICE

By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service

Availability of Services
  1. Online PC Support telephone support services and online or onsite technical support services and products (collectively, the "Support Plan") are available only to one (1) registered user (each, a "Member") for one (1) or more computer systems subject to the Member contacting Online PC Support Ltd.
  2. Support Plans are a collection of one (1) or more support sessions which is a term used by Online PC Support Ltd. to identify the time provided for all telephone support services and online or onsite technical support services. Each session is a period of time which consists of up to fifteen (15) minutes.
  3. Online PC Support services can only be provided to Members who have an active account on our platform.

Supported Technology

The Support Plans include online support services and telephone or onsite technical support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the Online PC Support website. As new computer technology becomes generally available, Online PC Support will use its best efforts to support such technology also.

Our Responsibilities
Online PC Support will use its best efforts to resolve Members' computer technical problems.. Online PC Support will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. Online PC Support live or online or onsite technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and Online PC Support responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online or onsite support. Online PC Support has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

Member's Responsibilities
Member is responsible for providing Online PC Support with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither Online PC Support nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Online PC Support.

Repair Services and Parts Replacement
Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.

Optional Services
Optional services for software, hardware, installations, training, and other support services outside the scope of the standard Support Plan are available on an hourly basis unless otherwise agreed by a fixed price offer. Additional service charges will apply for an onsite support visit and will be quoted on a case-by-case basis.

Subscriptions & Service Plans
Online PC Support provide a range of subscriptions and service plans as detailed on the website, all are subject to the same terms and conditions. Members on a monthly billing cycle are required to make payments by the 7th of each calendar month (which are charged monthly in advance), annual billing cycles are required to make payment within 7 days from invoice, will both be subject to suspension of these accounts for up to 14 days from the payment due date impacting the use of our products or services ultimatley resulting in complete removal from our platform including deletion of all personal data at this point of time.

Termination & Cancellation
All products and services are provided either monthly or annually in advance, there are no minimum contractual terms other than the paid-for term of montly or annualy and can be fully cancelled on or before the end of this term. Any products or services invoiced to a member at the next billing cycle and not cancelled within 3 business days of renewal will remain liable for payment for the terms as per the renewal schedule provided.

Third-Party Link and Content Disclaimer
Links contained in the Online PC Support website may cause a user to leave the Online PC Support website. Such linked websites are not under the control of Online PC Support and Online PC Support is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. Online PC Support provides these links from the Online PC Support website only as a convenience, and the inclusion of any link does not imply any endorsement by Online PC Support of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

Online PC Support Privacy Policy; Third-Party Privacy Practices
All use of the Support Plans and the Online PC Support website is subject to Online PC Support's Privacy Policy. Although Online PC Support promotes privacy policies subjected to General Data Protection Regulation (GDPR), Online PC Support cannot control or be responsible for the privacy practices of third-party websites or service providers to which the Online PC Support website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the Online PC Support website. Please see our Privacy Policy for more information.

Renewal and Cancellation
Each Online PC Support Support Plan or Subscription Service remains active on the Member's account for the period of the billing period (monthly or annually). Online PC Support Sessions are valid for a period of 12 months from the date of purchase and need to be renewed when all sessions have been used on the Member's account. Member's can purchase further Support Plans when required via Online PC Support website or by telephone on 02382 02 8000. Refunds will not be given for cancelled Support or Subscription Plans.

Memberships Non-Transferable
Online PC Support Support Plans, and all rights of Members to receive Membership Services, are non-transferable.

NO WARRANTIES
ONLINE PC Support SUPPORT PLANS, THE ONLINE PC Support WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC Support WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC Support AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ONLINE PC Support ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE ONLINE PC Support WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE ONLINE PC Support WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC Support OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

LIMITATION OF LIABILITY
IN NO EVENT SHALL ONLINE PC Support BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE ONLINE PC Support WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC Support OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Force Majeure
In the event Online PC Support's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond Online PC Support's reasonable control, then Online PC Support shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

Modifications to Terms of Service
Online PC Support reserves the right to amend the Terms of Service that govern use of the Support Plans and the Online PC Support website at any time by (a) posting a revised version of the Terms of Service on the Online PC Support website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to Online PC Support. Member is responsible for regularly reviewing the Online PC Support website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.

Fair Usage Policy; Suspension or Termination of Services
Online PC Support has a set limit on the amount of data transfer or storage limits subjected to the plan selected for the service provided, each Member's use is subject to our "fair use" policy. Under this policy, if at any time, in Online PC Support's sole discretion, Member's use exceeds the level of use reasonably expected from someone using these services, then Online PC Support reserves the right to suspend or terminate Member's Services. In addition, Online PC Support reserves the right to suspend or terminate any Services of any Member that Online PC Support, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.

General
In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the Online PC Support website, which collectively constitute the entire agreement between Member and Online PC Support. Online PC Support and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. English law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in England. Any cause of action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Online PC Support's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The Online PC Support website is available internationally and may contain references to Online PC Support products, services, and programs that are not available in a viewer's country. These references do not imply that Online PC Support intends to make such products, services, or programs available in such country.

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Typical Clients

Home Users
Home Businesses
Healthcare
Local Government
Retail Sales
Sports & Leisure
Hospitality & Events
Schools & Colleges
Online Retailers
Surveyors & Architects